UNICORN PRIVATE Support
Help for customers of Unicorn Intelligence: write to us by email and we answer in writing. Many answers are also in the documentation and the FAQ.
Email support
Write to mail@unicornprivate.com. Include your company name and the email you use to sign in; for an error, add what you were doing and when it happened.
Response time
We reply within 1 to 2 business days, Monday to Friday. Support is provided by email only, in writing: no phone calls or meetings.
Languages
You can write in any of the 16 languages of the site.
Account and billing
Usage, invoices and payment method are in the dashboard. For a question about an invoice, write to mail@unicornprivate.com.
Self-service resources
Documentation
API reference, integration steps and examples.
Frequently asked questions
Short answers on the service, pricing and data.
Service status
Live state of the service and its components.
Security and procurement
Data location, encryption, sub-processors and the security questionnaire.
Assistant in the dashboard
After signing in, the Ask box in the dashboard answers questions about your account and can carry out common actions.