Frequently asked questions
Answers for procurement, legal and finance teams.
Do we need to sign a contract?
No. The service is provided under our standard terms of service and data processing agreement, accepted online when you subscribe. We do not negotiate custom contracts: if your procurement process needs a signed document, you can print the terms and the agreement from this site.
Do we receive an invoice?
Yes. For card payments Stripe issues an invoice for every payment, available in the dashboard and by email. For bank transfers the invoice is available in the dashboard when the payment is received.
Can we pay by bank transfer?
Yes, only for annual plans paid in advance. Monthly plans are paid by card. In the dashboard you choose the plans and receive the bank details and a reference to include in the payment. The plan activates automatically when the transfer arrives.
Can we add our VAT number or tax ID?
Yes. You can enter it at checkout and change it later in the billing portal. It appears on the invoices.
How does the trial work?
The 14-day trial is available once per company, with a card. You can cancel before it ends and you will not be charged.
How do we cancel?
An admin can cancel from the billing portal in the dashboard. The service stays active until the end of the period already paid. There are no cancellation fees.
Can we have more users?
Yes. Admins invite colleagues by email and choose the role: admin (billing, team, API keys) or member (daily work). There is no limit on users.
Does the service make us compliant?
It is an information tool. It helps your team find and document information, but decisions and legal obligations remain with your company. Always verify a match on the official source before acting.
Where do the data come from?
From official and open sources: sanctions lists published by public authorities, open business registers, official journals, public procurement portals, news databases and Unicorn Watch. Every item shows its source and date, and the status page shows which sources are loaded and when they were last updated.
Where are our data stored and who processes them?
On Cloudflare infrastructure, with Stripe for payments. The details, the sub-processors and a filled-in security questionnaire are on the security page.
Is there an API?
Yes, a REST API with key for every plan, documented with an OpenAPI specification, plus webhooks signed with HMAC SHA-256.
Can we change plan?
Yes. You can add a service from the dashboard and manage your subscription from the billing portal. Changes are prorated by Stripe.
Do you offer custom prices or quotes?
No. Every company has the same public price list and the same standard terms. The packages and the annual payment cover larger needs.
What happens to our data when we cancel?
It is deleted within 30 days from the end of the subscription, except invoices and the records that must be kept by law.
Do you provide an appendix for DORA?
Yes. For financial entities in the European Union we publish a standard appendix under Regulation (EU) 2022/2554 (DORA), Article 30, for ICT services that do not support critical or important functions. It is accepted online together with the terms.